Help
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Frequent questions
My account
How do I create my account?
Tap « Me », then « Sign in ». Enter your number or e-mail: you get a code by WhatsApp, SMS or e-mail.
Appointments
How do I cancel an appointment?
Open « My appointments », choose it, then « Cancel ». The deposit rules are shown first.
Payments and refunds
Is my money protected?
Yes. The money stays held until you give your receipt code. If there is a problem, open a dispute from your order.
When am I refunded?
As soon as the dispute is decided or the order is cancelled, the refund goes back to your payment method.
Shops and orders
Where is my order?
Open « My orders »: you see each step, until the hand-over against your receipt code.
France Selection
How long for the France Selection?
The delay is shown on each product: grouped shipment every week, or express when possible.
Gifts
How do I offer a service from France?
Tap « Offer » on a professional's page, pay in euros, and your loved one gets her voucher on WhatsApp.
For the professionals
How do I become a professional on Solange Glow?
In « Me », tap « Become a professional » and fill in your page. To be paid, your ID is checked.
Glow Points and games
Do the games cost money?
No. The wheel, the quiz and the challenges are free, with no purchase.